SMS Privacy Notice

Last Updated: September 28, 2026

This SMS Privacy Notice supplements the 15/10 Foundation Privacy Policy and applies specifically to information collected, used, or exchanged in connection with text messaging.

15/10 Foundation respects your privacy and is committed to protecting the personal information you provide to us. This SMS Privacy Notice explains how information related to text messaging may be collected, used, and protected.

Text Support

To initiate a support conversation with 15/10 Foundation, text 304-249-9480. By sending us a text message, you consent to receive responses related to your inquiry or request for assistance. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

See our SMS Privacy Notice and SMS Terms & Conditions below.

Information We Collect

We may collect personal information that you voluntarily provide to us in connection with text messaging, including your name, telephone number, information submitted through our website or other forms, and information you provide when communicating with our staff.

We may also collect information reasonably necessary to provide assistance, respond to inquiries, administer programs, maintain our communications systems, and operate our organization.

How We Use Information

We may use personal information collected in connection with SMS communications to:

• Respond to questions and requests for assistance.
• Communicate with you regarding an inquiry or interaction with 15/10 Foundation.
• Administer our programs and services.
• Send communications that you have requested or consented to receive.
• Operate, maintain, secure, and improve our communications systems and services.
• Comply with applicable legal and regulatory requirements.

Text Messaging

15/10 Foundation may communicate by SMS with individuals who initiate a text conversation with us or otherwise consent to communicate with us by text.

SMS is primarily used for individual support conversations and other communications related to an individual’s inquiry or interaction with 15/10 Foundation.

No particular keyword is required to initiate a support conversation unless otherwise stated. Sending an SMS to our designated support number indicates that you would like 15/10 Foundation to respond to your inquiry by text.

Message frequency varies depending on the nature and duration of the conversation. Message and data rates may apply according to your mobile carrier and service plan.

You may stop SMS communications at any time by replying STOP. Reply HELP for assistance.

Initiating an SMS support conversation does not constitute consent to receive unrelated marketing, fundraising, or promotional text messages.

Mobile Information and Messaging Consent

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

15/10 Foundation does not sell, rent, share, or provide mobile phone numbers, SMS opt-in information, or text messaging consent information to third parties or affiliates for their marketing or promotional purposes.

Mobile information and messaging consent may be provided to service providers that assist us in operating our communications systems solely as necessary to provide those services on our behalf. These service providers may not use that information for their own marketing or promotional purposes.

SMS consent provided to 15/10 Foundation is specific to communications with 15/10 Foundation and is not transferred to other organizations for their marketing or promotional use.

Sharing of Other Information

We may use service providers to perform functions on our behalf, including communications services, data storage, constituent relationship management, and other operational services.

We may also disclose information when required by law, when reasonably necessary to protect the rights or safety of 15/10 Foundation or others, or as part of an organizational transaction permitted by law.

The restrictions described above regarding mobile phone numbers, SMS opt-in information, and messaging consent continue to apply.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, maintain appropriate organizational records, and resolve disputes.

Your Choices

You may ask us to update or correct personal information that you have provided to us.

You may stop SMS communications at any time by replying STOP to a message from us.

Changes to This SMS Privacy Notice

We may update this SMS Privacy Notice from time to time. When changes are made, we will update the “Last Updated” date shown above.

Contact Us

Questions regarding this SMS Privacy Notice or our text messaging practices may be directed to:

15/10 Foundation
Email: [email protected]
Website: https://15outof10.org

For information about 15/10 Foundation’s broader privacy practices, please review our Privacy Policy.

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SMS Terms & Conditions

Last Updated: September 28, 2026

These SMS Terms & Conditions apply to text messages exchanged with 15/10 Foundation.

SMS Service Description

15/10 Foundation uses SMS primarily to provide individual customer support and communicate with people regarding inquiries, requests for assistance, and other interactions they have initiated with the organization.

Messages may include responses to questions, requests for additional information, status updates, and other information directly related to the individual’s inquiry.

This SMS service is not used to send unrelated marketing, fundraising, or promotional messages.

Initiating a Text Conversation

To initiate an SMS support conversation with 15/10 Foundation, text 304-249-9480.

By sending us a text message, you consent to receive responses from 15/10 Foundation related to your inquiry or request for assistance.

No specific word or keyword is required. Sending an SMS to the designated number indicates that you would like 15/10 Foundation to respond to that inquiry by text.

After receiving your initial message, 15/10 Foundation may send an automated acknowledgment before a member of our team responds.

Message Frequency

Message frequency varies depending on the nature of your inquiry and the duration of the conversation.

15/10 Foundation does not send recurring marketing or promotional SMS messages based solely on your participation in a support conversation.

Message and Data Rates

Message and data rates may apply. Your wireless carrier’s messaging and data rates, terms, and policies apply.

Opting Out

You may end SMS communications at any time by replying STOP.

After you send STOP, you may receive a final message confirming that your opt-out request has been processed. No additional SMS messages will be sent unless you subsequently initiate or consent to a new SMS conversation.

Help

Reply HELP for assistance with text messaging.

You may also contact 15/10 Foundation at [email protected] or 1-888-541-6550.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Availability and delivery of SMS messages are subject to your wireless carrier’s network and services.

Privacy

Personal information collected or exchanged through SMS is handled in accordance with this SMS Privacy Notice and the 15/10 Foundation Privacy Policy.

15/10 Foundation does not sell, rent, share, or provide mobile phone numbers, SMS opt-in information, or messaging consent information to third parties or affiliates for their marketing or promotional purposes.

Changes to These Terms

15/10 Foundation may update these SMS Terms & Conditions from time to time. Changes will be reflected on this page with an updated revision date.